Account Deletion

The app may require extra action before it accepts the request.

• If you own a team that still has other members, transfer team ownership before deleting your account.
• If you are the billing owner for a shared team, transfer billing ownership before deleting your account.
• If you are the only member of a team you own, that team is deleted together with your account.
• The app asks you to type your account email address before deletion is confirmed.

After the request succeeds, SmileToAI deletes the following data linked to your account:

• Your user account record in the SmileToAI application database
• User preferences and account settings
• Team memberships linked to your user
• Invitations created for your user or email address
• User activity logs associated with your account
• User-linked workspace data, including sessions, jobs, conversations, and assets
• Teams and associated team data that you own alone

SmileToAI does not promise blanket deletion of every record connected to shared teams.

• Shared teams with other active members are not deleted as part of your personal account deletion request.
• If ownership transfer is still required, SmileToAI blocks the deletion request until you complete that transfer.
• In rare cases, authentication-provider cleanup may complete after the main deletion request has already succeeded.

The deletion workflow starts when you confirm the request in SmileToAI, and most data is removed right away. Some technical cleanup steps may finish shortly after the main deletion request.

A few copies are kept for a limited time and then deleted automatically:

• Billing records (invoices, payment records from our payment processor, and App Store or Google Play purchase records): 5 years, as required by accounting and tax law
• Database backups: up to 7 days
• Backups of chat memory: up to 30 days
• Crash reports and server logs: up to 30 days

If you have questions about account deletion or data handling, contact us: